Uptime Assurance Services

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Want to have the best technology for your business and the support to back it up? With Brooks Positioning Uptime Assurance Service, you can get that support you desire to help your business thrive. Perks like access to OEM support sites for all your positioning systems, free freight on warranty parts, discounts on rentals and components, and so much more are included in our services. Whether it is for 3D machine controls or 2D, we offer a basic support package and an advanced package; plans that are unlike any of our competitor’s plans!

3D Machine Control Support Plans

Basic Plan

Login to OEM Support Sites

Free freight for warranty parts ordered from manufacturer for repairs.

2 Hours of drive time included for all on-site service calls, inspections and training events (travel at the discretion of Brooks Positioning Systems).

50% off rentals of components for inoperable products purchased from Brooks Positioning Systems.

Return freight is free on all warranty repairs.

16 Hours of access to Brooks Positioning System’s Phone support. After 16 hours consumer phone support is billed at 125.00/hour

Unlimited firmware and software downloads

25% Discount on all scheduled on-site training, technical training courses and certifications provided by Brooks Positioning Systems.

5% Discount on TopNET Live or SmartNet Network Yearly Subscriptions (where available). Cellular Data plans are not included for internal modems.

5% Discount on Telematics services and yearly subscription (where available). Cellular Data plans are not included for internal modems.

 

Premium Plan

Login to OEM Support Sites

Free freight for warranty parts ordered from manufacturer for repairs.

4 Hours of drive time included for all on-site service calls, inspections and training events (travel at the discretion of Brooks Positioning Systems).

Free loaner components for inoperable products purchased from Brooks Positioning Systems.

Return freight is free on all warranty repairs.

Unlimited access to Brooks Positioning System’s Phone support.

Unlimited firmware and software downloads

50% Discount on all scheduled on-site training, technical training courses and certifications provided by Brooks Positioning Systems.

10% Discount on TopNET Live or SmartNet Network Yearly Subscriptions (where available). Cellular Data plans are not included for internal modems.

10% Discount on Telematics services and yearly subscription (where available). Cellular Data plans are not included for internal modems.

 

2D Machine Control Support Plans

Basic Plan

Login to OEM Support Sites

Free freight for warranty parts ordered from manufacturer for repairs.

Return freight is free on all warranty repairs.

Free in-store annual inspection included (less freight, parts, and labor for repairs).

16 Hours of access to Brooks Positioning System’s Phone support. After 16 hours consumer phone support is billed at 125.00/hour

25% Discount on all scheduled on-site training, technical training courses and certifications provided by Brooks Positioning Systems.

 

Premium Plan

Login to OEM Support Sites

Free freight for warranty parts ordered from manufacturer for repairs.

4 Hours of drive time included for all on-site service calls, inspections and training events (travel at the discretion of Brooks Positioning Systems).

Return freight is free on all warranty repairs.

Free loaner components for inoperable products purchased from Brooks Positioning Systems.

Free in-store annual inspection included (less freight, parts, and labor for repairs).

Unlimited access to Brooks Positioning System’s Phone support.

Unlimited firmware downloads

50% Discount on all scheduled on-site training, technical training courses and certifications provided by Brooks Positioning Systems.